Shipping policy

Shipping Policy - Remidio

Last Updated: 09/10/2025

We are committed to delivering your orders safely and efficiently across Europe. Please read our shipping policy carefully to understand how your orders are handled. Risk of loss or damage transfers to the customer upon delivery to the shipping carrier, except where otherwise required by law. For high-value products, insured shipping is recommended; customers may request additional insurance coverage at checkout.

1. Order Processing

  • Orders are typically processed within 1–3 business days of confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • You will receive an order confirmation email once your purchase is successful.

2. Shipping Methods & Estimated Delivery Times

Region

Shipping Method

Estimated Delivery Time

Europe

Standard

5–7 business days

Europe

Express

2–5 business days

 

Note: Delivery times are estimates and may vary due to customs clearance, local postal services, weather, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.
  • Free shipping (if available) will be clearly indicated on the product page or at checkout.

4. Customs, Duties & Taxes

  • International shipments may be subject to import duties, taxes, or customs fees depending on the destination country.
  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.
  • We recommend checking your country’s customs policies before placing an order.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking information can be used to monitor your shipment through the carrier’s website.

6. Lost, Delayed, or Damaged Items

  • If your order is lost, delayed, or arrives damaged, please contact us immediately at mohan.seervi@remidio.com.

·       We will assist you in raising a claim with the shipping carrier and coordinate the resolution process.

Note: Replacements or refunds will be issued only after verification and confirmation from the carrier as per our Return & Refund Policy.

7. Shipping Restrictions

  • Some remote regions or countries may not be serviceable.
  • We reserve the right to cancel or refuse orders to locations where delivery is not possible.

8. Changes to Shipping Policy

  • We may update or modify this Shipping Policy at any time.
  • Updated policies take effect immediately upon posting on our website.

Contact Us
For shipping inquiries or support:

Email: mohan.seervi@remidio.com
Phone: +34 678707888

We’re here to help! For any questions, concerns, or assistance regarding your orders, returns, shipping, or products, please reach out to us: