Terms of service

Terms of Service - Remidio

Effective Date: 09/10/2025

Welcome to Remidio Vision Hub! By accessing our website or purchasing our products, you agree to comply with these Terms of Service (“Terms”). Please read them carefully. If you do not agree, do not use our services.

Products sold are intended for professional diagnostic use by trained personnel. Remidio is not responsible for misuse or operation outside stated clinical indications.

All products carry a minimum 2-year warranty against manufacturing defects, in accordance with EU consumer law.

Customers are responsible for ensuring compliance with local import, registration, and regulatory requirements applicable to medical devices.

1. Eligibility

You must be at least 18 years old to make purchases or use our services. By using our site, you confirm that you have the legal capacity to enter into these Terms.

2. Account & Registration

If you create an account:

  • Keep your login credentials confidential.
  • You are responsible for all activities under your account.
  • Notify us immediately if you suspect unauthorized use.

3. Product Information & Orders

  • We strive for accurate product descriptions, pricing, and images but cannot guarantee 100% accuracy.
  • Placing an order constitutes an offer to purchase; we reserve the right to accept or decline any order.
  • We may cancel or refuse orders for any reason, including stock unavailability or pricing errors.

4. Payment Terms

  • Payments are processed securely via our payment gateway.
  • Prices are in Euros and applicable additional taxes/Vat.
  • You agree to pay all charges for your order in full.

5. Shipping & Delivery

  • Shipping times are estimated and may vary by location.
  • Delivery delays due to carriers, customs, or unforeseen circumstances are beyond our control.
  • Tracking information will be provided where applicable.

6. Returns & Refunds

  • Our Return & Refund Policy applies. Products can be returned within 30 days if eligible.
  • For full details on eligibility, process, and timelines, please see our [Return & Refund Policy].

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is owned by Remidio or licensed to us.
  • You may not copy, distribute, or use any content without explicit written permission.

8. Prohibited Activities

You agree not to:

  • Violate any laws or regulations.
  • Resell products without permission.
  • Interfere with or harm our website or services.
  • Use our services for fraudulent or harmful purposes.

9. Disclaimers & Limitation of Liability

  • Products are provided “as is.”
  • We are not liable for indirect, incidental, or consequential damages from product use.
  • Our liability is limited to the purchase price of the product in question.

 

10. Third-Party Links & Services

  • Our site may link to third-party websites.
  • We are not responsible for their content, privacy policies, or practices.

 

11. Privacy

  • We collect and process your personal data according to Remidio Privacy Policy.
  • Using our services indicates consent to the collection, use, and storage of your data as described.

12. Changes to Terms

  • We may update these Terms at any time.
  • Continued use of our services constitutes acceptance of updated Terms.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes will be resolved through negotiation or, if necessary, in courts of Bangalore/Karnataka.
  • For EU customers, these Terms shall be governed by and interpreted in accordance with the laws of the country in which the customer resides.

 14. Contact Us

For questions about these Terms, please contact us at:
Email: mohan.seervi@remidio.com
Phone: +34 678707888